Privacy Policy


On the occasion of the new General Data Protection Regulation (RGPD), whose entry into force took place for all of Europe on May 25, 2018, we have updated our privacy and data protection conditions.

Xnowmate is a brand that allows its users ("you") to acquire any of the products available through its website. Xnowmate Group SL ("we"), as the owner and responsible for the processing of data, manages and processes our website and our mobile website. By accessing our website and following our purchase process, you accept that you have read and understand this Privacy Policy, as well as the practices for the collection and management of the information described therein.


This Privacy Policy describes with as much detail and transparency as possible our policy and the practices we follow in relation to the collection, management, use and disclosure of your personal data.

We are aware of the trust you place in us when you provide us with your personal information. We want you to know that we are very committed to this transfer of data, we give it the utmost importance and we are fully committed to acting with total security and confidentiality in the processing of personal data that you trust us when you buy on our website or subscribe to our services.

Then, you can see the index of contents related to our Privacy Policy:

  1. Collection of personal data
  2. How we use your personal data
  3. With whom we share your personal information
  4. How long we keep your personal information
  5. Cookies and other web technologies
  6. Your rights
  7. How we protect your personal data
  8. external links
  9. International transfers
  • Changes in this Privacy Policy
  • Delegate of Data Protection
  • How to contact us

  1. Collection of personal data

"Personal data" means any information about a person that allows identification, either directly or indirectly, such as your name, telephone number, postal and email addresses, date of birth, password and payment information. . They do not include the data from which the identity has been removed (anonymous data).

In the course of our business operations, we collect and process personal data in various ways. We may collect personal data that you provide us directly, but also by registering your interaction with our services, for example, using the cookies on our website. Likewise, we may receive information from third parties.

You can choose not to provide us with your personal information. However, to complete a copra and delivery process on our website, we will need you to provide us with certain information. In addition, we may also need certain information in case you need to deal with our Customer Service to resolve questions or queries that you may have.

The mandatory information is identified on our website by an asterisk. If you do not provide us with the mandatory information, your purchase can not be processed. We tell you in general terms the type of personal information we require to use our subscription or product purchase services:

  • What direct information do we require and store? If you buy on our website, we will request and store the following information: full name, contact telephone number, full address, email, list of products purchased. In the event that you only use our subscription services to newsletters, we will only require your email.
  • What direct information do we need but do not store? If you buy on our website, we will ask for your payment information. We want you to know that the management of this information is done through the payment platform that you have chosen, for what we neither see, nor store, nor have access to this information. This is treated in conditions of maximum security and confidentiality by the payment platform that you have selected. If you have any doubts about the treatment of these data, we recommend that you talk directly with the payment system provider you have selected on our website, so that you can clarify any information regarding the safe handling of this information. In any case, we guarantee that we only choose fully secure payment platforms, of recognized prestige in the sector and that comply with the maximum guarantees in the storage and processing of this information.

Below we break down to you with a much greater level of detail the type of information we collect from anyone who can enter our website, make a visit, subscribe to any of our information services or make a purchase on our website, obtained directly or indirect:

  • Personal information that you provide us: we collect and store information that you provide us through our website or that you send us through other channels. We detail it in the previous point.
  • Information about third parties: if you make a purchase on behalf of a third party (for example, a gift product), you must provide the personal information of that person. You must obtain the consent of these other persons before providing us with your personal data.
  • Information from other sources: We may also receive personal information about you from affiliated entities, our business partners and independent third parties, which may be combined with the rest of the information we collect about you. So, if you access our website through a link that belongs to a site of one of our business partners and you have registered with that partner, he can share with us the information you have provided, such as your contact information and your profile. For example: if you access third party services (such as social media services) through our website or before visiting it, we may collect certain information, such as your first and last name, your email address and any other information that these services make available to us. We collaborate with our current partners and with possible future partners to improve and personalize your experience on our website in accordance with the practices described in this Privacy Policy and always with the maximum guarantees of security and confidentiality with respect to your data.
  • Automatic collection of information when you visit our website: we automatically collect certain information from your computer or mobile device when you visit our website. For example, we collect the data of your session, including your IP address, the navigation software used and the reference website. We may also collect information about your online activity, such as the content you have viewed, the pages you have visited, and the searches you have made within our website. We collect this type of information automatically to try to better understand your interests and preferences and to better personalize your experience on our website.
  • Geolocation and other information obtained from your mobile: at the time you visit our website on your mobile device, we can collect and use the information on your device, usually in the same way and with the same purposes as those mentioned in the previous point.

  1. How we use your personal data

We use the personal information we collect about you only for specific purposes. These purposes include offering information about the brand, developing and managing our commercial activities and promotional operations (including sending email campaigns, targeting, retargeting, user profiling and segmentation), and conducting studies. and internal analysis for reporting activities as well as brand improvement.

As indicated above, the processing we do of your personal data may also include user profiling activities (ie, any automated means of processing the data of a natural person consisting of the use of such data to evaluate certain personal aspects, in particular, to analyze or predict certain aspects related to the preferences, interests, behavior, location or movements of said person) aimed at defining the types of clients that use our products and services, to maintain our updated and relevant website (optimization of the customer experience), develop our business and develop our business strategy.

We also use our personal data in our hiring process and to improve the performance of the professional training of our teams.

If you want more information about our activities of processing your personal data, see the following table:

Objective / activity

Personal information

Legal basis

Manage a shopping process on our website

· First name

· Postal address

· Email address

· Mobile phone

· IP adress

· Browser or device data

· Products acquired

Need to formalize the purchase process and the delivery of the product.

Communicate with you in general and, specifically, with respect to:

· Our website;

· Inform you of states or aspects related to your purchase;

· Your questions and comments;

· Notify you of changes in our conditions or in our privacy policy;

· Ask for an opinion or conduct a survey;

· The administration of our website and the diagnosis of problems.

· First name

· Postal address

· Email address

· Mobile phone

· Password

· IP adress

· Browser or device data

Our legitimate interests (keep our records updated and study how customers use our products / services, answer your questions and comments, run our business efficiently, provide computer services, ensure network security and prevent fraud).

Measure the interest in our products, services and the website, and improve them, as well as customize your user experience.

· First name

· Email address

· IP adress

· Session data

· Online activity on our website

· Browser or device data

· Geolocation data

Our legitimate interests (define the types of customers that use our products and services, keep our website updated and relevant, develop our business and develop our business strategy).

Inform you of promotions and special offers, as well as the services we offer that may be of interest to you.

· First name

· Email address

· IP adress

· Session data

· Online activity on our website

· Username

· Geolocation data

· Mobile phone

· Browser or device data

Your consent to receive commercial communications through emails, automatic notifications of the application or text messages.

Organize raffles for prizes, contests or surveys.

· First name

· Postal address

· Email address

· Proof of residence and identity document

· Content provided by you

Need to formalize a contract with you.

Our legitimate interests (verify aptitude, study how customers use our products / services, develop such products and services, and expand our business).

Manage our hiring process and your candidacy to work with us.

· First name

· Email address

· Phone number

· Postal address

· CV

Need to take action at the request of the candidate before formalizing an employment contract.

Our legitimate interests (manage our hiring process).

Manage and protect our business, resolve disputes or solve problems and prevent activities that could be prohibited or illegal.

· First name

· Postal address

· Email address

· Phone number

· Username

· IP adress

· Session data

Our legitimate interests (take our business and, in addition, prevent fraud and other prohibited or illegal activities).

Train our teams

· First name

· Email

· Phone number

· Username

· IP adress

· Session data

· Content provided by you

Compliance with a legal obligation to which we are subject as employers.

Our legitimate interests (the maintenance of skills and the improvement of the knowledge of our teams).

Deactivating your Xnowmate account

You can notify us of the loss of your data in the email

You will be notified of the deactivation of your account by email. Disabling your account will not allow you to access your purchase history.


We want you to find out about our news and / or take advantage of special offers that are presented on our website. For this, you may receive emails or automatic notifications with information about offers and services that may be of interest to you.

You will receive our commercial messages if you give your consent for it, if you have requested it or if you have purchased any of our products (in the latter case, we will only send you messages related to similar products and services), and provided you have not canceled your subscription to said messages.

In addition to messages of commercial content, we also send messages with certain frequency whose purpose is to know your degree of satisfaction with respect to the product that you have acquired, the purchase process, the brand in general, as well as to ask you opinion about future processes, products and improvements around the brand.

Our main means of communication is the email, but we could use other means of contact such as SMS messages or whatsapp, browser notifications (as long as you have given your consent to receive them), etc.

Each time you receive our information of any kind, you can tell us if you no longer want to receive them or reject automatic notifications. You can unsubscribe from commercial communications at any time, by clicking on the unsubscribe link found at the bottom of the communications we send you, or by sending an email to

Keep in mind that, even if you have not selected the option to receive our notifications, or even having canceled your subscription to them, we may continue to send you specific communications, such as messages regarding the status of any of your purchases.

  1. With whom we share your information

We may share your personal data with other entities, including affiliates or entities associated with the brand, third parties, or any of our business partners or suppliers. In the event that we sell or liquidate our business (whether totally or partially) and such sale or settlement involves your personal data, or if we merged with another company, we would share your personal information with the new owner of the company. business or with the merger partner, as the case may be. If we are legally obliged to do so, we will share your personal data to protect our clients and our website, as well as our company, our rights and our property.

We require all third parties to respect the security of personal data and to treat them in accordance with the law. Our external service providers do not have our authorization to use the personal data for their own purposes, and we only allow them to process them for specific purposes and according to our instructions.

Below we offer you more information about the entities that could access your personal data:

  • Storage and messaging service providers: We share your information with our storage and messaging service providers, so that they can process your order, deliver it to you, and directly resolve any issue or incident related to said delivery.
  • External service providers that provide their services or act on our behalf, specifically, to: conduct business analysis; process data or payments; provide customer service, marketing or public relations services; disclose surveys or prize draws; or for fraud prevention purposes. Keep in mind that it is the payment service provider itself that processes the payment information, and we or other providers of ours do not have access to it. This payment information is encrypted and is secure. In addition, we may also authorize you to collect information on our behalf, which includes, for example, what is necessary to use the features of our website or facilitate the distribution of personalized online ads according to your interests as a user. External service providers will have access to the information and will be able to collect it to the extent that they have to do so in order to carry out their functions. They may not share it or use it for any other purpose.
  • Affiliated Sites: If you have been redirected to our website from another website or application, we may share information about you.


We may also share your information with third parties if we believe, in our sole discretion, that disclosure of such information is necessary in the following circumstances:

  • To comply with subpoenas, court orders or other legitimate and enforceable legal processes; to establish or exercise our legal rights; to defend ourselves from lawsuits; or in any other case in which the law requires it. In such cases, we reserve the right to present or withdraw any legal objection or right that we have.
  • If we are legally obliged to do so, we will share the data we collect with law enforcement and other government agencies.
  • To investigate, prevent or take action with respect to illegal or allegedly illegal activities; to protect and defend our rights, our property, our security, our users or others; and in accordance with the provisions of these Terms of Use or other agreements, including with our partners or suppliers.
  • In connection with a corporate transaction, such as liquidation, merger, acquisition, consolidation or sale of assets, or in the unlikely event of bankruptcy.

Outside the scope of the above provisions, and when necessary under the applicable legal regulations, you will be informed when your personal data will be shared with third parties, and you can ask us not to share them if you wish.

We may also share anonymous or aggregated information with third parties, including advertisers and investors. For example, we may communicate to our advertisers the number of visitors to our website or the most popular products. This information does not contain any personal data.

  1. How long we keep your information

We may store part of the information linked to your purchase or subscription in our records, mainly for purposes of analysis or for the maintenance of such records. The period of conservation of your personal data depends on the purpose for which we collect them and the use that we make of them.

We will only keep your personal information for as long as it is necessary for the purposes set forth in section 2 "How we use your personal data" or to comply with our legal obligations.

For commercial purposes, the conservation period will be 3 years from the date of your last activity, understanding by "last activity" the purchase of our products, or the interaction or reading of any of our newsletters. After this time, we will ask you again to indicate if you want us to continue sending you information and being in contact with you. Only in the case that you expressly indicate that you are interested with the mechanisms that we put at your disposal, we will renew this contact; otherwise, we will not have business contact with you and will only resume if you make a new purchase or subscribe back to our information systems.

We may store certain personal information for a longer period of time, if such information is necessary to comply with our legal obligations, to maintain security, to prevent fraud and abuse, and to defend or exercise our rights. If you decide to request the total elimination of your personal data from our system, we promise to unsubscribe you from our website within a period of 14 days in general.

  1. Cookies and other web technologies

We collect information through the use of cookies and other similar technologies (invisible pixels). Cookies are small text files that are automatically saved on your computer or mobile device when you visit a site. Cookies and invisible pixels are stored in your internet browser. The cookies contain basic information about your use of the internet. Your browser forwards these cookies to our website every time you visit it so that it recognizes your computer or mobile device in order to personalize and improve your browsing experience.

Here we will tell you more details about cookies and similar technologies that we use (such as invisible pixels).

We use cookies on our website with the following general purposes:

  • Identify your browser when you return to our website, to save and remember the preferences you have defined during your previous visit. For example, if you have made a previous purchase, cookies can allow us to keep your delivery data so you do not have to re-enter them each time you buy again.
  • Customize your browsing experience and the content of our website. For example, when you visit a website, we, our service providers or our partners automatically install a cookie to recognize your browser when you access the Internet, and we show you the information based on what seems to interest you.
  • To measure and document the effectiveness of different functions, offers and electronic communications (determining what emails you have opened and if you have clicked on an email link).

The configuration section of the toolbar of most browsers should give you information on how to prevent your browser from accepting new cookies, how to make your browser notify you when you receive a new cookie or how to disable all cookies that you do not be useful Please note that if you do not accept the installation of cookies, it is possible that some parts of our website may not work correctly.

If you want to know more in detail what cookies are and how they work, we recommend that you visit the website .

Web beacons

Our website may also use web beacons (also called "invisible GIFs" or "invisible pixels"), which are small digital images with a unique identifier that function as cookies and are installed in the code of a web page. We use them to know the search patterns of users who access a page from another within our website, as well as to provide or transmit information to cookies, but also to know if you access our website from an online advertisement displayed on the site of a third party and, finally, to improve the performance of our website. We can also allow our service providers to use the web beacons to help us know which emails have been opened by the recipients and to track the traffic of visitors and the actions carried out on our website. We do this to better measure the relevance of our content and the effectiveness of our offers.

Data collected by business partners and ad networks to disseminate personalized ads

We allow third parties to collect information about the activities you carry out online through cookies and other technologies. These third parties include advertising service providers that collect information about your interests when you view or interact with any of our advertisements on various web pages. This information collected by third parties is then used to predict your behavior or your preferences and to show you personalized ads on third party sites. Please note that we have no control or access to cookies and other technologies that third parties may use to collect information about your interests, and their practices are beyond the scope of this Privacy Policy. Some of these companies are members of the Network Advertising Initiative, which offers a single location to stop receiving personalized advertisements from the companies that comprise it. If you want more information, we recommend you visit this website:

DNT Signals (Do Not Track)

Your internet browser can send a "DNT" ("Do Not Track") signal to inform Xnowmate and other websites that you do not want to be tracked. Due to the differences between the default configurations of Internet browsers and the way in which they incorporate the DNT signals, the operators of sites are not always clear if the users have selected the DNT parameter or if they even know that they can configure it. Keep in mind that, for the moment, in Xnowmate we can not take DNT signals into account.

  1. Your rights

In accordance with applicable laws and regulations, you will have the right of access, rectification and deletion of your personal data, the right to restrict access to said data, the right to the portability of your data and the right to oppose the processing of your data. personal You will also have the right to determine how your personal data will be used, as well as how your rights will be exercised after your death.

Below, you will find more information and details on how and when you can exercise these rights. We will respond to any request you may have regarding the execution of any of these rights within a maximum period of one month.

We tell you in more detail what these rights consist of:

  • The right to access your personal data. By virtue of this right, you can request that we send you a copy of the personal data that we store about you and verify that we are processing them legally.
  • The right to request that we correct your information if it is inaccurate. You can also supplement any incomplete data we have, taking into account the purposes of processing.
  • The right to request the deletion of your personal data if:
    • your personal data is no longer necessary for our collection and processing purposes;
    • you withdraw your consent in the event that the processing of your personal data is based on consent and without any other legal basis;
    • you object to the processing of your personal data and we do not have a legitimate reason that prevails and justifies the processing by us;
    • your personal data is processed illegally; or
    • Your personal data must be deleted by legal imperative.
  • The right to object to the processing of your personal data. We will comply with your request, unless we have a compelling legitimate interest that prevails or we have to continue processing your personal data to establish, exercise or defend a lawsuit.
  • The right to restrict the processing of your personal data if:
    • you question the accuracy of your personal information while we verify it;
    • the processing is done illegitimately, you object to the deletion of your personal data and request that, instead, the processing be restricted;
    • We no longer need your personal data for the purposes of processing, but you demand them for legal actions; or
    • you object to the processing of your personal data, which will open a period during which we will have to verify if there are legal grounds that prevail over your opposition.
  • The right to the portability of your data. You can ask us to send you the personal data that affect you in a structured and computerized format of habitual use. You can also ask us to send such personal information to a third party, in cases where this is feasible. You will only hold this right if it concerns personal data that you have provided to us, if the processing of such data is based on consent or is necessary for the operation of a contract between you and us, and if the processing is done by automated means.
  • The right to leave posthumous instructions in order to determine the way in which your personal data will be used, as well as the manner in which your rights will be exercised after your death. If we know of your death, we will delete your personal data, except in the case that we have to keep them in application of legal / regulatory provisions or legal conservation periods, if any, after communication to a third party that you have designated to communicate with we.

To exercise these rights, send us an application as detailed as possible to email We will answer you as soon as possible in order to execute any of these rights within a maximum period of one month.

You will not have to pay any fee to access your personal data (or to exercise any of the other rights). However, it is possible that we charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

In order to facilitate the confirmation of your identity and guarantee the right to access your personal data (or to exercise any other of your rights), we can ask you to provide us with a copy of your identity document. It is a security measure aimed at ensuring that personal data is not disclosed to anyone who does not have the right to receive it.

We may also contact you to request more information regarding your request in order to expedite our response.

We remind you again that at any time you can request the consultation, correction or deletion of your personal data, in addition to unsubscribe from our commercial notifications, by writing to email

  1. How we protect your personal data

We want you to use our website with confidence. To do this, we are committed to protecting the information we collect. Although no site can guarantee absolute security due to the inherent difficulties of online activities, we have implemented and maintain appropriate organizational, technical, administrative and physical measures to protect the personal data you provide against unauthorized or illegal access, the disclosure of information , as well as against losses, damages, alterations or accidental destructions. We also use third-party services capable of providing us with technologies with this same level of guarantees, security and trust.

  1. External links

Our website may include links to third-party sites, add-ons and applications. In case you access other sites from links provided by our website, operators of such sites may collect or share information about you. This information will be used in accordance with their respective privacy policies, which may be different from our Privacy Policy. We have no control over these third-party websites, so we recommend that you review the privacy policies posted on the websites of those third parties to know all information regarding their procedures for collection, use and disclosure of personal data.

  1. International transfers

Your personal data may be transferred to other countries within the European Economic Area for the purposes described in this Privacy Policy. When we transfer your personal data outside the European Economic Area, we take the following precautions to ensure that your personal data are properly protected.

Transfers of personal data are made:

  • to countries or companies that have the recognition of the European Commission to provide an adequate level of protection; or
  • to countries that do not offer adequate protection, but whose transfers are governed by the standardized contractual clauses of the European Commission.

By using our services, you understand that your personal data may be transferred to outside companies, as described in this Privacy Policy.

  1. Changes in the Privacy Policy

We may make amendments or adjustments to this Privacy Policy from time to time. We will record the date on which the last revisions were made on the first page of this Privacy Policy. The revisions will take effect at the time of their publication on our website. We will notify our users of all important changes made to this Privacy Policy by sending a notice to the email address that you have provided or by posting a notice on our website. We recommend that you check this Privacy Policy periodically to examine the most current version.

  • Delegate of Data Protection

According to the new Regulation, Xnowmate does not have the obligation to designate a Data Protection Delegate. However, we have a team formed to ensure compliance with all aspects listed in the section "Privacy Policy", inform and resolve any questions to whoever requires it and cooperate with the control authorities.

  1. How to contact us

If you have any questions or requests regarding the use and processing of your personal data, write to Also, you have the right to file a complaint with the official bodies that regulate the matters related to Data Protection. However, before going to a supervisory authority, we would like to have the opportunity to address the issues that concern you, so we invite you to get in touch with us in the first place.

Information on Credit Cards

To guarantee the maximum security of your data, we will not store any of the data of the debit or credit card that you use for the payment of a product. At the time of processing the order, the data of the card will be transmitted in a completely secure and encrypted form to the payment gateway with which we work, which will be responsible for carrying out the transaction with the bank, complying with the most advanced requirements in terms of security in commercial transactions through the internet.