Legal Notice and General Conditions

1. Identification of the owner

The company that owns the website xnowmate.com is XNOWMATE GROUP SL with CIF B34213769, Registered in the Commercial Register of Palencia, in volume 357, page 171 page P-4,562, entry 1, date May 10, 2004 and with address at Avenida Monasterio de El Escorial 35, 28049, Madrid, Spain.

Throughout this page, the terms "we", "us", "our" and "XNOWMATE" refer to XNOWMATE GROUP SL and are used in the most appropriate manner according to the context. "You" and "you" refer to any person who accesses and / or uses this web page.

You can contact us through the email customers@xnowmate.com 

2. Acceptance of these general conditions

The access or use of this website implies the acceptance of these general conditions, as well as the additions or modifications that we may carry out in the future. We understand that our customers are responsible for reading the general conditions of use that are current at all times.

The conditions of use of this website are indefinite. We reserve the right to modify its content at any time without prior notice.

3. Conditions of use of the website

3.1 Use of the website, contents and services

Your commitment is to use this website as well as its contents in a correct and lawful manner in accordance with current legislation, good faith and generally accepted uses. You also agree not to take actions that may damage or disable the web, overload it or prevent other users from using it.

It is specifically prohibited to infringe the rights of Xnowmate or its legitimate owners on the contents of Xnowmate.com or xnowmate.com, as well as the reproduction, distribution or modification of the website or its contents and its use for commercial or advertising purposes. without our prior authorization.

3.2 Intellectual and industrial property rights

Xnowmate is the owner of the rights of exploitation of intellectual and industrial property of this web and of all the contents included in it. both the design of the website, the photographs, videos, logo, brand name, information and contents included as well as the design of the products sold here are protected by Spanish legislation on intellectual and industrial property rights in our favor.

Therefore, the total or partial reproduction of this website is prohibited, the use of its contents for commercial or illegal purposes, as well as its computer processing, public communication, distribution, dissemination, modification, transformation or decompilation without our prior authorization. You can only use the material included in this website for your personal and private use.

In the case of hyperlinks from external pages that direct to any of the pages of xnowmate.com, the total or partial reproduction of the contents that are part of the web, or the inclusion of false, incorrect information will not be allowed. or inaccurate of the content or products of Xnowmate, as well as the use of techniques of "linking" that lead the user to confusion or suppose an improper use of the reputation or contents of Xnowmate.

We will take care of ensuring compliance with these conditions as well as the proper use of the contents included in the website, exercising all civil and criminal actions that apply in case of infringement or breach of these conditions by any person.

3.3 Xnowmate responsibility

We are not responsible for any damages or losses of any nature that may be caused by:

- the use of the products or content included on the website by third parties, especially illegal, negligent, fraudulent or contrary to these general conditions, good faith, generally accepted uses and public order, being the sole responsibility of the user who purchases or accesses them.

- the use of an outdated or defective version of the navigator, interruptions in the connection that occur during the transmission of data, computer viruses, faults or disconnections in the operation of the telematic system, blockages caused by deficiencies or overloads of the telephone lines, as well as damages caused by third parties through unauthorized intromissions.

- the informative quality or the privacy conditions offered by the external web pages to which they are linked from this website, considering them of interest to users.

In the event of any illegitimate or suspicious use of the contents of the website, we reserve the right to interrupt or deny, at any time and without prior notice, access to the website and its services to the user author of illegitimate or suspicious use.

3.4 User responsibility

Your commitment is not to use this website or the contents included in it for the realization of activities contrary to the law, morality, public order and, in general, the conditions established in this legal notice. Your opinions thus the activities in xnowmate.com are of your exclusive responsibility, without being able to be responsible to us of the damages or damages derived from these actions.

4. Privacy policy

As it appears on the specific page of this website dedicated to the Privacy Policy.

5. Sales conditions

The conditions of sale establish a legally binding agreement between you and us, protecting your right as a client and ours as a company. It would be interesting to read these conditions before making any payment.

5.1 Order

Placing an order on xnowmate.com implies acceptance of prices, descriptions of products and general conditions of sale. Your commitment is to provide us with true and valid data such as your email address, postal address and other data necessary to process your order correctly and be able to contact you if necessary. otherwise, we will not be able to process your order correctly.

When placing an order on xnowmate.com you also guarantee that you are fully authorized to use the debit or credit card that you provide us to make the payment. We may need to contact you to verify any of the information you have provided to us.

Order confirmation and invoice: once the order has been placed and the payment confirmed, we will send you a confirmation of your purchase by email, in which you will find attached an order receipt. If you can not find it in the inbox, remember to check your junk mail tray.

Order cancelations: customers are able to cancel an order only before the shipping process has started, except articles sold under pre-order option which are made specifically for the customer and can not be cancelled by the customer. We reserve the right to cancel any order, standard or pre-order, at any time.

 5.2 Availability

Currently the articles offered through xnowmate.com are available to be delivered anywhere in the world. Orders will be subject to the availability of the product: if there were difficulties in the supply or there are no items in stock, we will let you know when it will be available again, as well as the possibility of acquiring a product with similar characteristics and equal value or higher. If you do not want to order a substitute product or wait to receive new stock of the requested product, we will refund the total amount paid.

5.3 Delivery, costs and delivery times

Our commitment is to deliver the products in perfect condition to the delivery address that you have provided during the purchase process. At all times we will offer you information so you can track the order and the time of delivery.

  • EU: the shipping costs are included in the final price and the delivery time is between 2 and 7 working days for articles with available stock
  • USA: the shipping costs are included in the final price and the delivery time is between 5 and 10 working days for articles with available stock
  • Orders outside EU or USA: the shipping costs are included in the final price and the delivery time is between 5-10 working days for articles with available stock

Pre-orders articles not available in stock do not have a fix delivery date and might be subject of un-expected delays because of manufacturing processes.

5.4 Withdrawal and modification of products

We reserve the right to withdraw any of our products from our website at any time, as well as remove or modify materials or contents thereof, for whatever reasons, without prior notice.

5.5 Product prices

The prices of each product will be published at any time on xnowmate.com. This price will include VAT where applicable.

The price of the shipping costs will be indicated in the final phase of the purchase process, when selecting the country or locality of delivery. The price must be paid in full at the time of purchase.

Although we reserve the right to modify the price of the products for sale on xnowmate.com, the price that we charge or reimburse will be the one that was published in the product file at the time of purchase.

5.6 Payment

The payment of the orders can be made through the following modalities: debit or credit card Visa or MasterCard, and Paypal.

We reserve the right to modify, add or delete payment methods, without the user being able to make claims for this reason.

The charge on the card is made in real time through our payment gateway, once the veracity of the data has been verified by the corresponding financial institution. We will not be held responsible in case the issuer of your credit or debit card does not authorize the payment.

Likewise, we reserve the right to take the measures that we consider appropriate, including the cancellation of the order, the collection of an additional surcharge or the blocking of any user. in case of observing suspicious or fraudulent activities.

5.7 Changes and returns

If for any reason you need to change or return your order you have a period of 15 calendar days, counting from the date of delivery of the order (According to article 44 of Law 7/1996, of January 15 of Retail Trade Regulation modified by Law 47/2002, of December 19).

You have to send us the product in perfect condition, without using it and in its original packaging, without removing the labels. It is very important that you return the perfectly packaged products. In case the products are damaged due to improper packaging, we will not accept the return.

Except for factory defects, returns of used product will not be accepted.

Once we receive the merchandise in our warehouses and verify that all the above conditions are met, Xnowmate will proceed to refund the amount of the purchase in the same payment method used in the order.

Returns costs will not be refunded in any case. 

Exchange orders will be delivered under the free shipping option. Xnowmate is not responsible for any duties or taxes regarding this shipping. 

In case of products sold by Pre-Order customer agrees to be refunded in store credit in case an exchange is not chosen or not possible due to lack of stock. This store credit will never expire. Xnowmate will do its best to provide more stock in the shorter term available. 

5.8 Guarantee of the products purchased 

We offer a two years warranty from the date of purchase against defects in material/workmanship, subject to proof of purchase.

​Our warranty policy applies to authentic products purchased only at www.xnowmate.com.​

Items not covered by this warranty:

  • Products older than 2 years from the date of purchase
  • General wear
  • Excessive use or misuse/abuse
  • Alteration
  • Products that have been washed without following our suggestions: in hot water or using washing machines, using bleach, or not using neutral soap.
  • Products that have been dried in a tumble dryer or near hot spots such as radiators.
  • Products damaged by salt water, sharp stones, spikes, nails, or animals.

Waterproof membrane is considered free of defects in production if in a period of six months after the purchase there has not been any leak inside footwear. After that period any waterproof issue will be considered a result of misuse/abuse and therefore not included in this warranty. 

If, after evaluation, a material or manufacturing defect is found to be the cause of the problem you experienced, we will gladly replace your product if it is still available. If it is not in stock, we will issue a store credit to use on our website. 

For more information on our two years warranty, please contact our customer service team.

6. Written communications and notifications

The use of xnowmate.com implies the acceptance that the communications with you will take place for the most part through email: all relevant information or notification that we need to communicate will be made through the contact email that you have provided us, fulfilling the same requirements as if they were made in writing on paper.

In any case, we reserve the right to send you information or communications to the postal address that you have given us at the time of placing the order.

For your part, you can ask us for any information, ask any questions or send us your comments, suggestions or incidents by sending an email to  customers@xnowmate.com

7. Nullity or ineffectiveness of the clauses

If any clause of the here included was declared totally or partially null, it will only affect that provision, the rest of the conditions will remain valid.

8. Modification or end of products or services

We reserve the right to modify, suspend, withdraw or terminate the sale of products as well as the contents of xnowmate.com, partially or totally, at any time, and without prior notice to users of the website.

Likewise, we may suspend temporarily and without prior notice access to the web to perform maintenance, repair or improvement.

We reserve the right to cease to exist without prior notice and despite the secondary effects that this may cause in our army of the faithful.

9. Applicable law and jurisdiction

The present conditions will be governed by Spanish legislation.

For all those issues that may arise due to interpretation, execution or eventual breach of these terms of use, the user, regardless of where any dispute arises, will be subject to the jurisdiction and jurisdiction of the courts of Madrid, Spain.